If you’re a homeowner, everyone has heard the story from someone in their network of friends about how their contractor replaced their windows or performed other work at their home and took the money and ran without finishing the job. Or generally you’ve heard the stories about how disappointed others were with the overall work, product or cleanliness of the contractor and their offerings. Nowadays, people are most likely to voice their opinion on the social networks warning others not to fall into the same traps. In fact, people are more likely to voice their opinion when they have a bad experience.
About six years ago, I grabbed a quote from the Joint Center for Housing Studies of Harvard University stating there was a “70% dissatisfaction rate from work performed in the home improvement industry.” Does that sound right to you? This isn’t some Urban Legand, rather almost 3 out of 4 people didn’t have a good experience when remodeling their home. This is one of the main reasons we enjoy working in the replacement window industry. We receive stellar reviews because of our commitment to our customers by offering high quality products and employ professionals who treat their homes like our own!