Renewal by Andersen reviews


January 29, 2015

I preface this blog by reminding everyone that you need to think of Andersen Windows Corporation as two different divisions. First, we all know Andersen as one of the largest manufactures of new construction windows. If you’re building new or adding on a new addition to your existing home, you can find Andersen windows at your local box store. Second, Renewal by Andersen windows was born as their replacement window division of the corporation. They hire local, specialized companies to market, sell, install and service the Renewal by Andersen line of replacement windows. We are the local Renewal by Andersen company replacing windows in southern Maine.

To learn more about our process, I have included a testimonial from the Renewal by Andersen company from St. Louis, MO. Yes, you can see our local reviews by clicking here, but this customer reflects on the product that Andersen delivers, as well as the experience from the initial appointment consultation through installation of their Renewal by Andersen windows. You can experience the same feelings when you call us at 207-985-8465 or fill out the form to the right and get started to have us replace your windows.

Renewal by Andersen raving fan

RbA of St. Louis, MO

Overall, we are extremely satisfied with Renewal by Andersen. We had an atrium door replaced in the basement that was not working properly due settling of the house. We have already recommended Renewal by Andersen to friends and neighbors.

The sales representative is very knowledgeable and was able to answer our questions to our satisfaction. We did not feel pressured to buy. He told us that the installation would be scheduled in about six to eight weeks, but we could delay installation if there was a scheduling problem or if the weather did not permit a good installation of the door.

About a week later, another Anderson representative came to our house to measure the opening in order to ensure that the right sized door was ordered and to verify what we ordered. He also took pictures to help the installers know what problems they may encounter. In addition, he told us what to expect during installation and how much clearance the crew needed.

About two to three weeks after the visit from the sales representative, we received a call from an Andersen representative to schedule the installation. The day before the installation, they called to remind us when the installation crew would arrive. The morning of the installation, they crew called to tell us when they would arrive.

We are very satisfied with the installation of the sliding patio door. The installation crew showed up earlier than they promised. The crew arrived at the house completely prepared to do their job. They were very focused on the task of removing the atrium door and installing the new sliding door. They quickly removed the old atrium door efficiently and with a minimum of effort. I was surprised they were able to remove the door in less than 20 minutes. They politely answered questions as they were working. We are very satisfied with the cleanliness of the crew. As they worked at removing the door and preparing the opening for the new door, they also kept the area clean. Although we cleaned the area before their arrival, the area was actually cleaner after they left then when they arrived. The crew likewise installed the new sliding patio door efficiently and quickly. I was also amazed at their smooth and efficient application of caulk to edges requiring sealing. The installation was remarkably quiet. They were able to remove the old door and install the new door in less than three hours.

After the crew completed installing the door, one of the installers explained and demonstrated how to use the door. He also told us that we needed to keep the door locked for 72 hours to ensure that the caulking set properly.

We are very satisfied with the sliding patio door. It functions well. It feels solid and slides open and closed easily. The door locks and unlocks with ease. The door is very attractive.

We are very satisfied with the communication we received throughout the project. All of the people from Anderson were friendly and professional. This includes the sales person, the person who measured, the people who contacted us on the phone and the installation crew.

My parents installed Andersen products in their porch 40 years ago. This includes a sliding door and multiple crank-out windows. The windows and doors continue to work flawlessly after all these years. As a result I have extremely high expectations regarding the quality and performance of Anderson products. We’ve only had the sliding patio door for around a month, so we have not had enough time to evaluate the performance of the product. So far we are very satisfied and we are confident that the product will continue to provide excellent performance. If we encounter any problem we are likewise confident that Renewal by Andersen will stand behind their product and make any necessary adjustments.

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