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Customer care: The MOST IMPORTANT STEP when considering replacement windows


October 17, 2019

Our commitment to you is our warranty, on our products and the installation.

Replacing your windows and doors is easy with our hassle-free 4-step process.

Window and Door Installation Process

And if you’ve made it through Steps 1, 2, and 3, you may be wondering “what else is there to do?” The answer is simple: relax and enjoy the view! Because Step 4 is Customer Care: our commitment to you, backed by our industry-leading warranty.

A lot can change in 2 decades… your windows shouldn’t. In fact, Renewal by Andersen recently put it to the test: removing a batch of the very first replacement windows we ever made and conducting a variety of performance tests. After 20 years of real-life, in-home use, enduring the brutal winters and muggy summers of Minnesota, our windows still looked and functioned like new. There was no pitting, cracking, peeling, or chipping, and they were as easy to operate as the day they were installed! See it for yourself here.

Your new windows and doors come with our toll-free phone number and a unique ID number on each one. Should you have any concerns, just give us a call and our Customer Care Representatives will be able to identify your exact window or door and help remedy the situation. Even after we’ve left your home, we’ll be here to handle any questions about your windows, patio doors, or entry door systems. That’s one-company accountability – our fully transferable, 20-year limited warranty will be there for you today, tomorrow, and years down the road.

The name Andersen is synonymous with quality and care. At Renewal by Andersen, we promise to keep the lines of communication open, and to listen to your feedback, questions, and concerns, whether it’s two weeks after installation, or two decades. That’s Signature Service.

Are you ready for The Better Way to a Better Window™? Call us at the number above – or fill out our Contact Us page – to schedule your free, no obligation in-home consultation now!

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